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Frequently Asked Questions


Why can’t I see my classes on eLearn?

Contact your teacher to make sure they have already opened the course and made it visible for students. If you keep having issues, contact IT and let your teacher know you’re still experiencing the issue.

I can’t access my eLearn/ shows error

Contact IT. Sometimes there’s a global issue with the platform, but make sure it’s not a specific problem in your account.

How do I submit my assignment in eLearn?

Make sure your document is on a compatible format. We recommend PDF files, but Word docs also work. Go to the assignment submission page created by the teacher under the course. Click on add submission to select the document from your computer (or drag and drop) and hit submit. Most of the times you can edit your submission a couple of minutes after you first submitted it.

How do I post in a discussion (Q/A type) forum?
How can I access past courses?
How can I contact my teacher if I don’t have her/his email address?

Questions are the root of all answers.

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